Refund policy
Bioetico Return & Refund Policy
Last updated: May 2026
At Bioetico, we want you to feel confident shopping with us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of delivery for eligible items.
To qualify for a return:
- Items must be unused
- Products must be in their original packaging
- Items must not be damaged due to misuse
- Proof of purchase or order number is required
Due to hygiene and safety reasons, certain skincare and beauty products that have been opened or used may not qualify for a return or refund.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
support@bioetico.com
Please include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
If approved, we will provide a replacement, store credit, or full refund, including shipping costs when applicable.
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds are typically processed within 5–10 business days back to the original payment method.
Shipping fees are non-refundable unless the item arrived damaged or incorrect.
Non-Returnable Items
The following items are non-returnable:
- Final sale or clearance items
- Gift cards
- Products marked as non-returnable
- Opened skincare or cosmetic products
Exchanges
We currently replace items only if they are defective, damaged, or incorrect.
Return Process
To start a return, please contact us at:
support@bioetico.com
Include your order number and reason for the return. If your return is approved, we will provide instructions for the next steps.
Contact
Questions about our Return & Refund Policy?
Contact us at: support@bioetico.com
Thank you for supporting Bioetico.